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FAQ's

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Home FAQ's

Registration

If you are small or medium enterprise you can download go4fresh buyer app from google play store. If you are small and marginal vegetable and fruits grower, you can download go4fresh seller app. If you are institutional buyer like retailer with chain of stores or central kitchen you can register by filling up buyer registration form.

Yes, to buy or to sale at go4fresh platform buyer and seller need to necessarily register by downloading the respective app from google play store to execute the transaction.

Yes, registration is free. You do not have to pay anything to register with go4fresh.

Each email address and contact number can be associated with only one account, for multiple accounts you need to enter different email address and contact info. We suggest to maintain the single account for better accounting and monitoring.



Order and Delivery Service

13. Is it safe to use my credit/debit/net banking on go4Fresh?

Apart from the product value, delivery and packaging charges will be levied if applicable and can vary from product to product. The charges will be determined by calculating the total weight of cart.

Yes the minimum order amount for small and medium size business is 2000 INR, ensure that final value of your cart is 2000 INR.

You can enter you pin code and check the availability of the delivery slot on the order “Check Out” page.

No. you cannot change your delivery slot.

You can check the status of your at my orders in go4fresh app.

You can cancel the order before the cut off time i.e. 5:00 pm 1 day before delivery date for zero charges, after the cut off time a flat charge of 200 INR will be applied as a cancellation fees.

After accepting the delivery, later on you feel the product(s) are of inferior quality, please call our Customer Care. We will do the needful to see to it that you are not disappointed.

Yes. We have stringent quality processes at farm-gate as well at our warehouse, and only sorted & graded best quality produce is made available to you. In addition, especially for green leafy vegetables, we also clean & trim the produce for your convenience so that you don’t have to spend precious time cleaning them. You can just wash them & chop/ use it in your food preparations.

No, you cannot change delivery address or pin code entered after placing the order.

You can pay for your order using the following modes of payment: All types of wallets, Credit and Debit cards (VISA / MasterCard / Rupay), UPI, etc. Cash on delivery for which please contact your area go4fresh representative.

Fruits and vegetables are packed in customised boxes, which are designed to keep your fruits and vegetables isolated from outside environment, while also keeping them fresh.

Fruits and vegetables are delivered by our trusted delivery partners at your business location or else you can have a option to pick up the product from go4fresh designated location in the given time slot. The delivery will be contact less to protect you, your staff, and our team.



Others

No, we are a purely internet-based marketplace and do not have any brick and mortar stores but we do have company managed pack houses at farm site.

Please keep checking our app for offers. It keeps changing every week.

The money will be credited back to your account in 3-7 working days. Please contact customer support or your area go4fresh representative for any further assistance regarding this issue.

you can email us your suggestions at contact@go4fresh.in

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